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Frequently Asked Questions

Corporate My Page Registration / Login

Please tell me the differences between Company A, Company B, and Company C.
Category A: OTAFF'sSupporting membercompanies registered as
Division B: OTAFF'sRegular Member (Organization)Companies that are regular members of can request a letter of recommendation to OTAFF's regular member organizations.
If a recommendation letter is issued, it falls under Category B companies.
Category C: Companies that are neither Category A nor Category B

Depending on the category, the requirement for a registration fee may vary.
Details,HerePlease check the above.
Are companies affiliated with the Food Industry Council Class A companies?
The Food Industry Specified Skilled Worker Council and OTAFF supporting members are separate organizations.
Confirmation of whether it is Company A isHerePlease confirm.
I am not a member of the Food Industry Specified Skilled Worker Consultative Organization. Can I register for a corporate My Page?
You must join at the exact timing when the hiring of a Specified Skilled Worker (i) is finalized.
Please check with the Food Industry Specified Skilled Worker Council, and after obtaining your member number, register your corporate My Page.
Can registered support organizations use company applications?
Registration for the corporatemypage is limited to companies that operate in the food service industry or food and beverage manufacturing industry and directly employ Specified Skilled Foreign Workers.
You cannot register a corporate my page using the name of a registered support organization.
However, it is possible to handle administrative tasks such as registration on behalf of a company upon receiving a request from an eligible company.
Can a hotel with an in-house restaurant apply as a company?
I can.
Even if the accommodation business is the main business, if you have a directly managed restaurant, you fall under the category of "a company operating in the food service industry that directly employs Specified Skilled Foreign Workers."
To register a corporate My Page, you need to attach an image of your Restaurant Business License.
Within the corporate group, a single company handles the recruitment contact point. In order to use corporate applications, is it necessary to register a corporate My Page for each operating company?
No. If group companies consolidate their recruitment contact into a single company, only that single recruitment contact company needs to register for a corporate My Page to use it. From the registered corporate My Page, you can collectively perform candidate registration and test reservations for each group company. Additionally, the registration fee applies to only the single company acting as the recruitment contact.
If you wish to use this system, please contact OTAFF in advance by phone orContact UsPlease let us know the representative company name and the names of the group companies that will be using it.
In addition, if you want to manage information separately for each business entity, the overall administrator can register each business location via "Business Location Registration" in the corporate My Page to manage them by location.
Are there benefits to becoming a supporting member of OTAFF?
Priority reservation for overseas exams is available.
Regarding priority reservations,HerePlease check from.
How do I become an OTAFF supporting member?
HerePlease check "*1".
Are there any benefits for candidates who apply through a company?
Those planning to take the Specified Skilled Worker (i) test
If the examinee registers their personal My Page and books the exam, they can make a reservation up to 59 days in advance.
On the other hand, candidates registered through the corporate My Page can book exams up to 89 days in advance, allowing them to secure their test dates much earlier.

Those planning to take the Specified Skilled Worker (ii) exam
You need to register examinees from the corporate My Page.
You cannot book the exam from the personal My Page registered by the examinee.
Can the Specified Skilled Worker (ii) exam be taken from the personal My Page? Also, can the (ii) exam be taken at venues outside of Japan?
You cannot reserve the Specified Skilled Worker ii exam from the personal My Page registered by the examinee.
You are required to register as an applicant directly from the corporate My Page.
Also, you cannot take the exam outside of Japan. Please take it within Japan.
Can sole proprietors register for a corporate My Page?
Yes, it is possible. When registering company information, please select "Sole Proprietor" for the company classification.
Please attach a notification of business opening or a membership certificate of the Food Industry Specified Skilled Worker Council instead of the corporate registry.
We do not have a business license for our own company in the food and beverage manufacturing or restaurant industry, but can we register if we have a business consignment contract with a company operating in the food and beverage manufacturing or restaurant industry?
Registration is possible.
When registering your corporate my page, under "Attachment", check the box for "We have concluded a business consignment contract and are dispatching foreign human resources to companies operating in the food service industry or food and beverage manufacturing industry," and attach the business consignment contract.
Why can the Specified Skilled Worker (ii) exam only be applied for through companies?
To take the Specified Skills No. 2 examination, you must prove you have at least 2 years of experience in administrative practices and supervision. Because the company currently employing the foreign national who wishes to take the exam is the only entity that can certify their practical experience during their period of employment, we currently do not accept applications from individuals.
I registered my corporate my page before February 28, 2026, but I cannot log in to it. What should I do?
Please check if you can log in using the following steps.
Your ID and password have been reset. We apologize for the inconvenience, but please check if you can log in to My Page by following the steps below.
1. Click "Forgot password" on the login screen.
2. Enter the email address previously registered on the corporate My Page and click "Send Email"
(3) Since an email regarding password reset will be sent, note down the login ID (cs-) written in the body of that email.
Reset your password using the URL in the email from ④③
Return to the login screen and log in using the ID from ③ and the password from ④.

Please note that after logging in, you can also change your ID from "Corporate Representative" in the menu.
Since the previous person in charge has left the company, I don't know the ID and password and can no longer log in to the corporate My Page. What should I do?
Add corporate representatives in OTAFF.
Please email the following information along with a copy of the company's seal registration certificate.

宛先:kigyo_mp@otaff.or.jp
① Company name
(2) Name of predecessor (full name)
③ Name of the new person in charge
(4) Name of the new representative (Furigana)
⑤ New email address to register
I can no longer use the email address registered on the corporate My Page, and as a result, I cannot log in.
If there is another person in charge who can log in to the corporatemypage, you can change the email address from Corporate Person in Charge on the corporate mypage.
If there is no person in charge who can log in to the corporate My Page, OTAFF will change the email address.

If you are only changing the email address of a registered company representative, please attach the corporate registry and
Please contact us by email with the following information from the account holder who can no longer log in to My Page.

宛先:kigyo_mp@otaff.or.jp
① Company name
(2) Person in charge name
② The email address registered previously
(3) Email address you want to newly register

Registration fee and usage fee

Please tell me about the registration and usage fees.
[Registration Fee]
It is 5,500 yen (tax included).
Payment is required only for Category C companies, and only for the first time, after the corporate My Page is approved by the OTAFF review.
Usage Fee
It is 1,100 yen (tax included) per examinee.
Payment is required only for Category B and C companies after the examinee information has been approved in the OTAFF screening.
Annual limit of usage fees
The annual upper limit for the usage fee is 22,000 yen (tax included), and the target period is one year from April to March of the following year.
If the number of new annual applicants registered through a single corporate My Page is 21 or more, no usage fees will be charged for the 21st applicant and any subsequent registrations, regardless of the number.
However, if there are any unpaid usage fees, payment for the outstanding balance is required even if the annual limit has been reached.
You cannot book exams for the 21st and subsequent examinees while there is an unpaid balance of usage fees.
Please tell me the payment methods for the registration and usage fees.
Log in to the corporate My Page, select your payment method from "Actions" under "Billing and Payments," and complete the payment.
Payment is available only by credit card or Pay-easy.

You can make a lump-sum payment for the usage fees. If you choose to pay in a lump sum, once the examinee information is approved, it will appear under "Pending Invoice" in "Billing and Payment." Check all the items you wish to include in the lump-sum payment and click "Issue Invoice." A consolidated invoice will be issued under "Invoice List." Please select a payment method from the "Action" menu for that invoice and complete your payment.

Please note that invoices will not be sent by mail.
Please tell me how to obtain the receipts for the registration fee and usage fee.
Once payment is complete, you can download your invoice and receipt from "Actions" under "Billing and Payment" on your company's My Page.
The addressee cannot be changed.
I have paid the registration fee, but I no longer plan to use the corporate My Page. Can I get a refund of the registration fee?
Registration fees are non-refundable. Please be very careful when making your payment.
My examinee registration has been approved and I have paid the fee, but I no longer plan to take the exam. Can I get a refund for the fee?
Usage fees cannot be refunded. Please be very careful when making your payment.
Once you register a corporate My Page, do you have to pay an annual usage fee even if you don't use it?
The usage fee is 1,100 yen (tax included) per person when newly registering an examinee.
If there are no new examinee registrations, no usage fee will be incurred.

Application for examination

Can foreign nationals currently working for our company as part-time employees apply for the exam if they have received a job offer as a full-time employee?
Yes, I can. Since the required documents for applicant registration differ depending on the category,HerePlease confirm.
Although there is currently no employment relationship with the foreign national, can a person who has received a tentative job offer for regular employment take the exam?
Companies that have obtained a letter of recommendation from an OTAFF supporting member company (Company Category A) or a regular member (Company Category B) are eligible to apply for the examination. Other companies (Company Category C) are not eligible to apply.

 
Can a candidate apply for the Specified Skilled Worker No. 2 examination?
It is possible.
Registration for the corporate My Page and examinee registration must be completed by the corporate representative.
After the registered examinee's information is approved in the OTAFF screening, the examinee can make the exam reservation, pay the examination fee, and download the score report.
Here are the operating procedures for a company to book an exam: 1. **Access the booking system:** Go to the designated exam booking website or platform. 2. **Log in or register:** * If you have an existing account, log in using your company's credentials. * If you are a new user, you will likely need to register your company first. This may involve providing company details, contact information, and a password. 3. **Navigate to the exam booking section:** Once logged in, find the section for booking exams. This might be labeled as "Book Exam," "Schedule Test," "Exam Registration," or similar. 4. **Select the exam type:** Choose the specific exam(s) your employees need to take. There may be different categories or levels of exams. 5. **Specify the number of participants:** Indicate how many employees will be taking the exam. 6. **Choose the exam date and time:** Select the preferred date and available time slots for the exams. Some systems may allow you to select multiple dates/times for different individuals or groups. 7. **Enter participant details:** You will need to provide information for each employee taking the exam. This typically includes: * Full name * Employee ID or other unique identifier * Email address (for confirmation and exam-related communication) * Any other required information, such as department, job title, etc. 8. **Review the booking:** Before confirming, carefully review all the selected exam details, dates, times, and participant information to ensure accuracy. 9. **Confirm and pay (if applicable):** * Confirm the booking. * If there is a cost associated with the exam, you will be prompted to make a payment. This might be through various payment methods like credit card, bank transfer, or an invoice option for corporate accounts. 10. **Receive confirmation:** After successful booking and payment, you should receive a confirmation email or notification. This confirmation will likely contain important details such as: * Booking reference number * Exam details (type, date, time, location if applicable) * Instructions for participants (e.g., what to bring, check-in procedures) * Links to any pre-exam materials or online platforms. 11. **Inform participants:** Communicate the exam details and any necessary instructions to your employees. 12. **Manage bookings (optional):** Most systems will have a section to view, manage, or potentially cancel/reschedule existing bookings (subject to terms and conditions).
It is possible to log in to an applicant's My Page on their behalf from the Corporate My Page to make exam reservations and pay exam fees.
How to operateHerePlease check the above.
To book an exam, please follow these steps: 1. Go to the official website. 2. Navigate to the "Exam Booking" or "Schedule Exam" section. 3. Select the exam you wish to take. 4. Choose your preferred date and time for the exam. 5. Fill in the required personal information and any other necessary details. 6. Review your booking details to ensure accuracy. 7. Proceed to payment if applicable. 8. Confirm your reservation. You should receive a confirmation email or on-screen message.
Log in to My Page to make your exam reservation and pay the exam fee.
How to operateHerePlease check the above.
Please tell me what to bring on the day of the exam.
- Confirmation slip (printed or displayed on a smartphone screen)
Passport
Residence Card

The original passport and residence card are required. You cannot take the exam with copies or photos.
Please check the details below.
Specified Skilled Worker (i) in the Food Service Industry
Specified Skilled Worker v2 in the Foodservice Industry
Specified Skilled Worker (i) in Food and Beverage Manufacturing Industry
Food and beverage manufacturing industry Specified Skilled Worker (SSW) ii


Candidate Registration

Please tell me the steps for candidate registration.
Please check the applicant registration guide below.
Candidate Registration Guide
What do I need to register as a candidate?
Passport (color face photo page) *File format: PDF/JPG/JPEG/PNG within 10MB
Residence card (front only) *File format: PDF/JPG/JPEG/PNG within 10MB
Examinee's email address
Please prepare one email address for each examinee.
Please prepare the examinee's own email address, as important emails such as exam reservations will be sent there.
Examinee's phone number (if none, company phone number, etc. is also acceptable)
〇Employment verification documents: Required documents vary depending on employment status and company category.
・Currently employed → Notice of Acquisition of Employment Insurance Insured Status
・Part-time job → Category A and B companies: Informal job offer notice
Category C Companies: Informal job offer, wage ledger (for the most recent month)
・Job offer recipients (no employment relationship at the time of applicant registration) → Category A and B companies: Job Offer Letter
Category C companies: Examinee registration not allowed

Among the Specified Skilled Worker (ii) examinees, if there is no job title, either ① or ② below is required.
If an allowance for duties equivalent to a managerial position is managed as a separate item from the basic salary,
Wage ledger for two years, or the pay stub for the first month of practical experience (with the relevant items highlighted)
If no allowance is provided, a work order is required.
Does each examinee need a different email address?
One email address is required per examinee. Important emails such as exam reservations will be sent to this address, so please prepare the examinee's own email address.
I cannot enter my name, date of birth, etc. What should I do?
When you upload your passport, information such as your name and date of birth will be displayed automatically (manual entry is not possible at this stage).
If you rescan the passport three times, a checkbox will appear asking "Are there still errors?" Checking this checkbox will allow you to make manual corrections.
Scanning a passport or residence card displays incorrect information, and I cannot edit it. What should I do?
If there is an error in the displayed information, scanning your passport or residence card 3 times will make a checkbox appear asking, "Is there still an error?" Checking this box will allow you to make manual corrections.
Can the period of residence status for Technical Intern Training be included in the practical work experience period?
Periods of employment under a status of residence for Technical Intern Training or statuses that do not permit work (such as Student, Cultural Activities, Temporary Visitor, Trainee, or Dependent) cannot be included in the period of practical experience, even if the work performed was equivalent to that of a managerial position. Furthermore, periods under statuses such as Designated Activities cannot be counted if employment of 28 hours or more per week is not permitted.
During the period of practical management guidance experience, there was a period when I was not working due to reasons such as maternity leave, childcare leave, or returning to my home country. Can this period be included in the practical experience period?
Periods when you are not actually engaged in work cannot be included in the period of practical experience.
If there is a period of unemployment, click the "Add Work Experience" button on the page for registering work experience requirements, and enter the work experience periods and necessary information separately for the periods before unemployment and after return to work.
At this time, please fill them in starting from the oldest. If attaching business instructions in this case, both before the leave and after reinstatement are required.
When registering as an examinee, there is a title/position field, but I don't have a title. What should I do?
If you do not have a title, please check "No Title" in the title section and attach the following documents.
Please attach a wage ledger (covering the 3 months before and after the start month of practical experience) that shows compensation for management and guidance duties, such as a "managerial allowance," under an item separate from the base salary. At this time, be sure to highlight the allowance item with a highlighter so that it is clearly identifiable.
If there is no wage ledger, please attach a work order.
What are the management and supervisory duties?
When entering practical requirements, management and guidance tasks are selection-based.
Please check the "Management and Guidance Duties Option List" below.
Management and guidance duties option list
What documents are required as proof of employment?
Please attach the Notice of Confirmation of Acquisition of Employment Insurance Status.
Documents other than those specified, such as health insurance cards and My Number cards, cannot be used for the application.
Examinee registration is complete. How can examinees log in to their personal page?
You can log in using method ① or ② from the "My Page Login" link below.
Click here to log in to My Page

① People whose examinee registration is completed in or after April 2026
Once the examinee registration is approved (after paying the usage fee, if applicable), an email with instructions on how to log in to My Page will be sent to the examinee.
According to the contents of the email, you can log in using the email address and password registered at the time of applicant registration.
(2) Persons whose examinee registration was completed by March 2026
You need to set a password. Please set your password from "Forgot password" on the login screen.
After setting the password, the company can log in using the examinee's email address and password registered during the examinee registration process.
What should I do if a registered examinee's email address has changed on my page?
You can change it by following the steps below.
① Log in to the company's My Page
(2) Click on Examinee Management
③ Click on the examinee's name
④ Click "Start Change" for your login ID (email address).
⑤ Edit email address
I cannot register the examinee. What should I do?
Log in to the corporate My Page and submit a registration request by clicking "Register" under "Register Examinees" at the top, or by clicking "Register" in the top right corner of "Examinee Management" in the menu.
If this button is not on the corporate My Page, you may be logged in to the old system's corporate My Page.
Since April 6, 2026, we have transitioned to a new system, so please check whether you are able to log in from the new system's corporate My Page login screen.
Where is the login for the new system's corporate My Page?Here

Please note that if you registered your corporate My Page by February 28, 2026, your ID and password have been reset. We apologize for the inconvenience, but please log in using the procedure below.
1. Click "Forgot password" on the login screen.
2. Enter the email address previously registered on the corporate My Page and click "Send Email"
(3) Since an email regarding password reset will be sent, note down the login ID (cs-) written in the body of that email.
Reset your password using the URL in the email from ④③
Return to the login screen and log in using the ID from ③ and the password from ④.
After logging in, you can also change your ID from "Corporate Contact" in the menu.

Exam fee payment

Who pays the examination fee?
There is an examination fee payment as part of the exam reservation process. Therefore, the person making the exam reservation pays the examination fee.
You can book the exam from the examinee's My Page.
Corporate recruiters can also log in on behalf of candidates from their exam history and make exam reservations for them.
Please tell me the payment method for the examination fee.
Please pay by credit card or PayPay.

Can someone other than the examinee pay the exam fee?
It is possible for you to make an advance payment on our behalf.
However, the name on the receipt will be the individual examinee's name and cannot be changed.
Please tell me how to download the examination fee receipt.
Same process as when booking the exam (HereYou can download it by going to the exam reservation site using the steps in ① to ③ above, and clicking "Issue Web Receipt" on the exam reservation site.
Please note that web receipts can be confirmed starting the day after the examination date. We do not issue any receipts other than web receipts.

Others

  • About the Specified Skills Examination

  • Application Process/Flow & Registration

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